It is the standard PPI questionnaire used by most financial For more information on bringing a PPI complaint, phone the Financial Ombudsman Service on. New PPI forms from FOS – FOS has produced two new forms to make One is a consumer questionnaire, the other a business response form. I recently made a claim from Natwest regarding the PPI of the loan I got from them previously. I made this claim by just writing the bank a letter.

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We will need to assess what impact this had on the consumer’s decision – and whether they have lost out as a result. Join the conversation on motoring.

Each document is designed to gather as many relevant facts and arguments as possible in a single process. However, if the consumer did not have particularly good workplace benefits or other means of meeting repayments, it is more likely that they would have considered the Quetionnaire cover to be helpful.

The first page of the consumer questionnaire gathers basic details about the consumer, as well as the details of any third-party representative.

The more restrictive the terms are, the greater the emphasis the business should have put on highlighting these terms. Join the conversation on ppk Talk about the burning issues that matter to you at Which? Upgrade airline compensation When your flight’s delayed, all airlines should compensate you automatically. Get a great mortgage deal Find the best deal with independent advice from Which?

Halifax – Internet Banking

We use cookies to allow us and selected partners to improve your experience and our advertising. Even if advice was given – where this was not the intention – this will not automatically mean that the consumer has been misled about the features of the policy.


It also asks about the business that the consumer thinks is responsible for their complaint – and the policy number of the payment protection insurance policy complained about.

Train hell Our railways are plagued by delays, cancellations and overcrowding. If consumers cannot answer any particular questions, they should just mark this on the questionnaire, as appropriate. This is unhelpful and has little “evidential weight” in our assessment of an individual case. Share on Facebook Share on Twitter Share by email. You can download the consumer questionnaire in Word format from our website. End dangerous products Dangerous products are putting millions of people at risk.

The consumer questionnaire does not cover every possible eventuality. Car Survey Discover how feedback from 60, UK drivers helps us steer people to the most reliable cars. This is helpful information in assessing whether the consumer is likely to have wanted and needed the cover. The final part of the questionnaire gives the consumer the opportunity to provide some “free text” explanation of their recollections of the sale.

This will help the business and the ombudsman get a clear understanding of what the consumer’s complaint is about. We also ask in this section how the policy premium was paid for. Legal for full telephone support from our experts to put you on the right track. Where advice was given, these details help assess whether the policy was likely to have been suitable. Know your rights – tax problems and complaints Find out where you stand with Which?


New PPI forms from FOS

However, we would, of course, take into account any other available evidence, in deciding whether it seems likely that advice or a recommendation was given. My account Log in Join. Step-by-step legal guidance on cars and motoring. Businesses will need to complete this form if a consumer is dissatisfied with a business’s response to their complaint – and decides to refer their case to the ombudsman service. This can be useful to gain insight into whether the consumer received advice or not.

Standard or generic statements in this section will be taken into account – but they are likely to be less persuasive than direct testimony from the consumer.

If a consumer was self-employed, this will need to be considered in terms of the impact it may have on the consumer’s need for cover. And to find out how we work for you on money issues, visit our personal finance campaigns pages. Know your rights – money Find out where you stand with Which? Mortgage Advisers Mortgage calculators Get things done.

They can be downloaded from the FOS website. Troubleshooting tips and simple tutorials on our tech advice website. This should lead to a more effective and streamlined operation for dealing with PPI complaints fairly and swiftly.

Tech Support Helpline for jargon-free technical support. Legal for clear, step-by-step advice quewtionnaire problems big and small.